Shipping and Delivery Policy
Delivery information for FreshPe grocery and daily essentials orders.
1. Delivery Areas
FreshPe delivers only in selected serviceable areas. Customers can check serviceability by selecting their delivery location on the website or mobile app.
2. Delivery Time
Delivery time shown on FreshPe is an estimate. Actual delivery time may vary due to product availability, traffic, weather, rider availability, address accuracy and operational conditions.
3. Shipping Charges
Delivery charges, handling charges or free delivery offers, if applicable, are shown before order placement. The final payable amount is displayed at checkout.
4. Delivery Confirmation
FreshPe may use order status updates, delivery OTP or customer confirmation to verify delivery. Customers should share the delivery OTP only after receiving the order.
5. Customer Responsibility
Customers must provide correct address details, phone number and location pin. If the customer is unavailable or the address is incorrect, delivery may be delayed or cancelled.
6. Delayed Delivery
FreshPe will try to deliver orders as quickly as possible. In case of delay, customers may contact support for assistance.
7. Contact
For delivery support, email support@freshpe.in.